SERVICE GUARANTEE

Our service commitment is not a slogan, a concept or an advertisement. Our service commitment is serious. We have built a huge, systematic and a standardized service guarantee system to ensure every step is implemented in details.

CONSULT

01/Service commitment

We seek details for our service including before-sales consulting, sales process and after sales maintenance& service, we seeks every details get perfect.
Intimate service , precise manufacture , reasonable price , satisfying our customers .

Customer-oriented

To provide solutions to customers

with service as the core

Multi-dimensional service to customers

Quality as life

With quality oriented to create trustworthy products for customers

02/Centralized /Professional / Expert level services

Five main steps / Interlocked with each other / Customized order / Quick response / Eliminate troubles and explain doubts
Appoint our experts
appoint visit to our factory

03/ 150+Service Engineers, ready to serve you at any time

0minutes
Give technical consultation reply within 30 minutes
0hours
Solve complaints thoroughly within 12 hours
0hours
Provide clear solution and design within 24 hours
0hours
Dispatch the service engineer within 36 hours
Ask for repair

04/Systematic and standardized process from service to delivery is safer and more efficient

Clear responsibility for our every technical engineer to ensure technical support is more professional

ALPA has made a perfect system from initial consultation, solution design and on-site visit to later delivery and after-sales complaints feedback etc., ensuring the information can be quickly transferred in time and ensuring our suitable engineer can provide more professional services and technical support at the suitable time.

Four main steps to guarantee safe and high efficient delivery

05/Professional installation and commissioning to ensure smooth acceptance

Our Installation Engineer will guide the construction, installation and commissioning of every equipment on site and  commissioning of the entire production line.

06/Three quality assurances to ensure your production gets smooth.

07/Continuously improving global services to guarantee availability at all times

Constant daily upgrades to guarantee more professional services each year

ALPA has established perfect service system to guarantee high efficient information transmission , you will get our most professional service and technical support from initial consultation, project design and site visits  to later delivery and after-sales complaints feedback etc. whatever you are in any city in China or in any foreign country at any time.

At present, any place in China and other countries including India, Vietnam, South Korea, Brazil, Pakistan, the United Arab Emirates etc., local services can be provided for you.

08/Powerful hardware facilities provide strong support for the equipment manufacture.

More our company’s scenes

ALPA lab room provides sample test services at all stages

  • In order to provide better service for our customers and solve the problems more efficiently, we have built our own laboratory.
  • The lab room can provide customers with analysis service for raw material physical and chemical properties  and raw material powder grinding,air classifying&coating test service, thereby ensuring the effectiveness of each stage of the customer’s production process so as to achieve the maximum value.

Processing strength — international top class processing equipment

  • 40000 square meter manufacture base
  • Four modern integrated manufacture& assembling workshops
  • More than 100 sets of national advanced vertical lathe and planer.

Tooling capability – focus on every precise machining process and maintenance.

  • Adopt aging treatment process provided with high precision tooling.
  • Standard operation of all-round manufacturing processes from R & D to quality inspection

Process quality inspection – precision quality inspection equipment, casting fine equipment

  • Strict quality inspection standards, to provide you with high quality products and high quality services.

Learn More & Get Quotation

Submit your request here and our engineers will contact with you as soon as possible.

Or phone/email


0086-532-66983518
info@alpapowder.com

If you want to learn more about ALPA’s services, you can continue to access the following.