Online service upgrade: ALPA sends remote guidance to the installation and operation of overseas customer production line
Recently, Shandong ALPA Powder Technology Co., Ltd. has officially entered the commissioning and operation stage in the overseas ball milling and grading production line. However, due to the impact of the epidemic situation, the technical engineers of ALPA dispatch cannot rush to the site for guidance and installation. Therefore, the digital service platform built by ALPA is connected with customers far away from the ocean to guide the installation and operation of customers by video, Ensure the normal production of customers.
Affected by the epidemic, the import and export business of domestic machinery manufacturing enterprises has encountered difficulties. However, with the vigorous rise of online shopping, online office, video conference and other Internet activities, it not only plays an important role in fighting against the epidemic and ensuring work and life in China, but also helps import and export enterprises expand domestic and foreign markets and enhance user stickiness.
During this period, ALPA responded quickly. On the basis of having a complete e-commerce operation team, ALPA opened up a new mode of debugging service through the digital service platform, realized the functions of remote factory inspection, online consultation of machine, operation data collection, storage and analysis, and transferred all the pre-sale, in sale and after-sale service processes to the online, so that ALPA could communicate with overseas customers with zero distance, So that customers can have a comprehensive understanding of ALPA without leaving home, so as to buy at ease and use at ease. This innovative mode of online remote guidance realizes the efficient communication between ALPA and overseas customers.
At present, the production project has been on the right track. The ball milling grading production line is in good operation and stable performance, which has been highly recognized by customers. The work efficiency of ALPA’s pre-sales and after-sales personnel and technical engineers has also been repeatedly praised by customers.
As a solution provider in the field of ultra-fine powder, Shandong ALPA Powder Technology Co., Ltd. has experimental data of more than 3000 kinds of materials, and can provide customers with services including but not limited to project consultation, feasibility analysis, process know-how discussion, high added value recommendation, etc. From problem consultation to start production, the 7 * 24-hour service hotline and 150 service engineers are on call at any time to timely feed back and solve the relevant problems encountered by customers.
In the future, ALPA will continue to innovate and develop, explore faster and more convenient cooperation and service mode, so as to bring better user experience to our customers.